Terms of Service

ALL PRICES ARE NET - Most wine prices are pre-discounted. Some wines may get a further case discount. There is not a "mixed case" discount. Wines shown on this site are subject to prior sale and availability and are limited to existing inventory, i.e., there is no guarantee that an item listed will necessarily be in stock.

PRICE CHANGES / PRICING ERRORS - All prices are subject to change without notice. We are not responsible for typographical errors and reserve the right to change incorrect pricing. Please check with your salesperson (via email, fax or phone) to insure correct pricing.
INSURANCE - Insurance is charged to all shipping orders over $100. We charge $1 for every $100 on all shipping orders. This covers only breakage during transport and not ullage or any other problems that occur during transport. If you have any questions or concerns please contact our shipping department at [email protected]

LIMITATIONS - We reserve the right to limit quantities; no rain checks.

RECEIPTS - At the completion of your order, your receipt will be emailed to your account.

RETURNS - Technically, it is illegal for retailers to take wine back which is not spoiled. We do take returns on wines which are obviously corked or flawed. This is done, however, at our discretion. In these cases, store credit will be given towards additional purchases. If you feel your wine is flawed, it needs to be returned as soon as possible for evaluation. We do not honor returns on wines which have been improperly stored, mistreated or have been out of the store longer than 60 days. We also reserve the right to be the final arbiter of what constitutes a flawed wine.

CHANGES OF MIND/CANCELLATIONS - Changes of Mind and/or Cancellations of futures/pre-arrival orders are strictly subject to a 10% re-stock fee! Additionally, it's not fair to other customers to "lock-up" merchandise allocations as ostensibly "sold" or "spoken for." Pre-Arrivals and Futures are done as a convenience/courtesy to our customers and the inordinate amount of paperwork accompanying this process precludes changes of mind/cancellations if we are going to continue to offer this service to our patrons.

SUMMER HEAT & WINE - In spite of the cooler "La Nina" condition currently prevailing throughout much of southern California, the Summer months of July, August and September invariably bring warmer temperatures and their concomitant wine problems to the forefront. We are NOT responsible for wine which leaves our temperature-controlled environment in perfect condition and is then brought back three hours later leaking with ullage and stained labels. Summer purchases need to be kept in cool, shadyplaces!

WINTER COLD - Please check with your salesperson regarding shipping to colder climes.

SHIPPING – Organic Wine Lounge L.L.C makes absolutely no suggestions or intimates the right of any person to import alcoholic beverages across state lines. All alcoholic beverages apportioned through Organic Wine Lounge L.L.C are sold in California. Organic Wine Lounge L.L.C reserves the right to arbitrate/mandate shipping procedures and assumes no liability for any misinterpretation or misunderstanding of the above provisions or of shipping laws pertaining to individual states. Please see the SHIPPING page for further information.

OLD WINES - We make every effort to insure the provenance of older wines purchased from collections and are more than happy to advise on fill levels, label conditions etc. However, industry standards typically stipulate that all wines older than 5 years are purchased caveat emptor . (i.e. you're responsible).

THANK YOU - Thanks for your patience in these matters. We truly appreciate your patronage and hope that a bit of clarification will enable us to provide you with better and more consistent service.